Contact Path Pack Technical Support
Tell us what is happening with your machine and provide the information needed for technical diagnosis.
Before Contacting Support
Complete requests are diagnosed faster.
Please prepare the following before submitting a request. Photographing the machine nameplate — model and serial number in one image — covers the first two items at once.
- Machine Model
- Serial Number
- Problem Description
- Film Material
- Film Dimensions
- Production Speed
- Photos or Video
- Alarm Code
Describe the Problem
Self-service first?
Many problems are covered in the Support Center before a request is needed:
Looking for parts? Request Spare Parts →
What Happens Next?
Review
Path Pack reviews the machine and problem information you submitted.
Diagnosis
Technical information is checked against the reported condition.
Next Step
Path Pack provides troubleshooting guidance or identifies the next support action.
Looking for a Spare Part?
Submit a parts request with machine model, serial number and part details.
Looking for Self-Service Information?
Start from the Support Center home: search, categories and machine systems.
Submit Support Request
Include machine model, serial number and a clear problem description — the fields engineers need first.