TROUBLESHOOTING · SENSORS
Sensor Alarms: Diagnosis
Sensor alarms are the machine reporting that an expected signal did not arrive — or arrived when it should not. In most cases the sensor is fine and the cause is contamination, alignment, sensitivity or the target itself.
Problem
The HMI reports a sensor alarm — constant or intermittent. Intermittent faults often correlate with speed, product batch or humidity, while constant faults usually follow mechanical work or contamination.
Possible Causes
- Sensor lens or face is dirty, reducing detection margin.
- Sensor alignment has shifted after contact or cleaning.
- Sensitivity or gain is set marginal for the current target.
- Cabling or connectors are intermittent, especially in moving zones.
- The sensor itself has failed.
What to Check
- STEP 1Clean the sensor.Wipe the lens or sensing face per the machine manual's approved materials — film dust and product residue are the most common cause.
- STEP 2Verify alignment.Confirm the sensor points at its target per the fixture or marking; check bracket tightness.
- STEP 3Re-teach or adjust sensitivity.Follow the machine manual's procedure for the current product and film — targets change with formats.
- STEP 4Check the cable run.Inspect for damage or loose connectors, particularly where the cable moves with the machine.
- STEP 5Correlate with conditions.Note whether faults follow speed, product change or environment — the pattern directs the fix.
Corrective Actions
- Add the affected sensors to the daily cleaning checklist.
- Secure brackets and reroute or restrain cabling where movement is found.
- Replace failed sensors via the spare parts request form — include the part number from the sensor or documentation.
- Log alarms with conditions so recurring marginal setups get re-qualified properly.
When to Contact Technical Support
Contact Path Pack when a sensor alarm persists after cleaning, alignment and re-teaching, when replacement does not clear it (the wiring or input channel may be involved), or when the fault affects safety-related functions.
Information to Provide
- Machine model
- Serial number
- Film specification
- Production speed
- Photos / video
- Alarm information